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Recorded Webinars and Events

Recorded Webinar

Missed a Webinar or Event?

The following are recorded events and webinars available for your purchase. They can be viewed within the learning module page of your account dashboard, in your own time. Some recordings have a short quiz or simple assessment for completion once you have watched it, in order for CPD points to be awarded.

The Ins and Outs of Insurance Broking

V04IO1
2.00 CPD Points

This recorded webinar part of a 3 part series. Kevin Allen discusses the insurance broking profession and includes tips around how to deal with insurers and clients. Even if you haven't seen the other two in the series, this content has relevance to all brokers. - Duration: 1.06 + 0.46
 

The meaning of “damage” and other interesting issues in insurance claim cases

V99DAMAGE
1.00 CPD Points

FSCL will discuss a recent case where it had to consider the meaning of “damage” relating to a material damage claim.
 

The World of Insurance

V19WOI
1.50 CPD Points

From the very origins of insurance through to the world of insurance as we know it today. This workshop will open your eyes to the importance of insurance and, with a focus on the Christchurch earthquake as an example, the valuable contribution it makes to our global economy. Duration 1.11
 

Time Management: How to Better Sense and Serve Your Clients Needs 28-4-22

V196TIME
1.00 CPD Points

Top professionals are always client-centred with the needs and concerns of clients upmost in their minds. They use time management to produce outstanding results and deliver great service by focusing on the right activities and overcoming the many distractions that can get it in the way.
 

Tips for avoiding complaints

V110Tips
1.00 CPD Points

Whilst complaints are a great way to improve your business it is good to learn from them and reduce the likelihood of complaints especially those that can escalate.
 

Underinsurance 12-5-22

V189UND
1.00 CPD Points

In this presentation you will learn about the difficulties in setting the Sum Insured, some issues with the Cordell calculator, and potential liability risks for brokers assisting clients with setting the Sum Insured.
 

Undertaking the Negotiation

V59UNDER
1.00 CPD Points

This webinar is webinar 6 which is part of a negotiation course that consists of six webinars each around 60 minutes long. At the end of each webinar there will be a short assignment. Upon completion of the full course attendees will be issued with a completion certificate. There is also the option of undertaking any of the webinars individually and not as part of the certificate course as each is ‘self-contained’. There is also an additional complaint handling webinar for those interested.
 

Unmasking the Complexities of prima facie claim 13-7-22

V194UNMASK
0.50 CPD Points

Through a personal lines fire and general lens, we will look at what a customer must prove when making a claim. With a technical breakdown and examples of all the ways claims can fall outside the scope of policy cover. You’ll be asked to make decisions as if you were the IFSO Scheme case manager, using modified IFSO Scheme complaints.
 

Up Your Brand - personality based personal branding

V119BRAND
1.00 CPD Points

Discover your personality type and what sets you apart from the rest.
 

Using mBIT & NLP in Business 16-6-22

V190MBIT
1.00 CPD Points

mBIT & NLP stands for - Multiple Brain Integration Techniques & Neuro Linguistic Programming This session will look at how these can affect the successfulness of clients understanding and accepting financial advice
 
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