Missed a Webinar?
The following videos are recorded workshops and webinars available for your purchase. They can be viewed within the learning module page of your account dashboard, in your own time. Each recording has a short quiz or simple assessment for completion once you have watched it, in order for structured CPD points to be awarded. Recorded webinars are available where live sessions are not planned.
V15PR
Clients rely on their Insurance coverage to support recovery in the unlikely event of a loss. Losses fall in to many different categories, some of which are difficult to manage, an obvious example is the Christchurch Earthquake’s. - Duration: 1.12
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V145PRIV
Crossley will highlight the key changes to the current privacy laws when the Privacy Act 2020 come into force on 1 December 2020. This will include:
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V209PRIV
How can you work to ensure your processes cover both privacy and your obligations as a financial adviser? This webinar will follow the client journey and look at the overlap and gaps between your obligations for advice and privacy along this journey. It will provide tips on how you can use the same processes to make sure you are meeting both obligations and how to avoid potential problems.
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V195PROD
In this seminar, Sophie will address issues of interpretation arising where there are issues with an insured’s product that lead to claims under their Public Liability policy.
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V199PROIND
Professional indemnity policies - the basics and above, with lots of claims examples.
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V230PRONEG
In this webinar Crossley Gates will discuss the nature of these duties and provide cases where the broker has become exposed to liabilities.
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V46PEN
Everybody in business receives a complaint from time to time. Many people’s natural reaction to a complaint is to be defensive and sometimes angry. Unfortunately a defensive response is unlikely to resolve a complaint and may make matters worse, with the complaint escalating to FSCL or other external dispute resolution scheme.
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V88QUIT
Many women (and men!) hold themselves back by constantly second guessing themselves and demonstrating cautious behaviour. This often presents itself as apologetic language, but also as spending considerable time over-explaining or justifying a point.
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V109REACH
There are two ways to acquire new clients, either they come to you or you go to them. In this webinar you will learn how to successfully reach out to prospective clients and convert them into appointments to drive new business growth for your business. You will discover the techniques top insurance brokers, advisors and agents use to quickly build overflowing sales pipelines filled with future great clients.
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V208REAS
In this webinar Craig Langstone of Fee Langstone will address the vexed question of what does, and what does not, amount to “reasonable care” in any given factual situation
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