Terms & Conditions

At IBANZ, we take your privacy seriously. These terms and conditions outline how we collect, use, and protect your personal information when you visit our website or make a purchase from our online shop.

This site and its contents are made available for the purposes of booking and purchasing continuing professional development, webinars, seminars or events in various forms; providing information about IBANZ; and as an online portal for IBANZ members.

Information Collection
We collect personal information such as your name and contact details when you create an account or place an order on our website. We may also collect information about your browsing history on our website through the use of cookies or similar tracking technologies.

Information Use
We use your personal information to process your orders, communicate with you about your order, and personalize your shopping experience. We may also use your information for marketing purposes, such as sending you promotional emails or offers that may be of interest to you.

Information Sharing
We do not share your personal information with third parties except for those that help us fulfil your orders, other product and service providers and your employer.  We may also share your information if required by law or if necessary to protect our rights, property, or safety.  Our privacy policy is available here. 

Security Measures
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use encryption, firewalls, and secure payment processing to protect your information from hackers or other malicious actors.

IBANZ is conscious of the need for privacy and security for your online shopping experience.
We use sophisticated encryption technology. This means at the checkout, our servers and your PC encrypt (scramble) everything that you enter into your computer, such as credit card details, billing and delivery address. Because it is encrypted, other computers are unable to make sense of it, therefore keeping this information private.

There are visual clues on screen that tell you when you have entered a secure environment. The key or padlock icon, which is normally broken, becomes solid.

As part of the software used by us there are secure processes built into the store. Specifically, the engine ensures:

• Every order has a unique number.
• Every order is logged in a robust database,
• All your payment details can only be retrieved by IBANZ in an encrypted session.
• Confirmation emails of your order are sent to you as the customer.

Email Policy
We only email you if you want us to. We do not send unsolicited emails. When you register your email address with us you go on a list to receive email announcements about products, offers and promotions and newsletters from IBANZ. We may disclose your email address to certain third parties.  Please see our privacy policy for further details.

Every email message we send includes an email address to which you can respond. If at any time you decide you do not want to receive our email announcements about products, offers and promotions or our newsletters you can opt out by simply click the unsubscribe link at the bottom. This will remove your email address from our mailing list. If you unsubscribe you will still receive emails specifically relating to you.

Description of Products
Each product purchased is sold subject to its product description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on our website are correct at the time when the relevant information was entered onto the system. 

Although we aim to keep the website as up to date as possible, the information, including product descriptions, appearing on this website at a particular time may not always reflect the position at the exact moment you place an order. 

Webinars, Events & Seminars
We offer webinars, events and seminars that are booked online.   The booking and your attendance at a Webinar, event or seminar require the use of online delivery software.

If you wish to attend a webinar seminar or event online you are responsible for downloading any necessary software and testing that your preferred method of watching (laptop, pc or other device) works and has the appropriate hardware to deliver efficiently.

We have confidence in the delivery system we use and will provide support to the best of our ability, but do not accept any liability for failure or loss caused by the online system.

Webinars, events and seminars are attended by multiple customers and by purchasing, booking or being enrolled in them you accept that others may see your attendance, hear what you are saying via microphone or see what you are writing on screen (eg via chat).  You acknowledge that your attendance and input may be recorded for future use.  

If we fail to deliver a webinar, seminar or event we will refund your purchase. If the failure is as a result of a customer error or IT issue, we will at our discretion provide:

• no refund, 
• a recorded version of the webinar, or 
• a store credit. 

No refund will be given if you choose not to attend an on-line webinar that is recorded, instead that recording will be made available to you.  Regardless of whether or not a recording is available, no refund will be given if you choose not to attend an on-line webinar if you do not advise us by the day prior to the on-line webinar.

No refund will be given for a seminar or event you choose not to attend unless we are advised 14 days prior to the seminar or event.  A substitution may be permitted at the sole discretion of IBANZ with at least 48 hours notice prior to the seminar or event.

Pricing Policy
All prices are stated in New Zealand dollars and exclude GST.

Site Usage Terms
Reproduction of the images and text on this site for any other purpose is prohibited.

Policy Updates
We may update these terms and conditions time to time. Any changes will be reflected on this page.