Complaint Handling Process and Skills Session 1 20-4-21


1.00 CPD Hours

$89.00 +GST Retail
$74.00 +GST Learning Partner

Learn Module Detail

Presented by: Trevor Slater

Duration: 49:16

What does a compliant internal complaint process look like and why is it important (besides being a FAP licence requirement).

As financial advisers move into the new licensing regime a compliant internal complaint handling process will become more vital.  In this first webinar about internal complaint handling and skills, attendees will learn about each step involved in a compliant internal complaint process, the importance of each and how they can be applied in a financial advice environment.  The importance of why a good process makes for good business is also covered.



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