By: Trevor Slater

Duration: 54:12

This webinar is webinar 5 which is part of a negotiation course that consists of six webinars each around 60 minutes long. At the end of each webinar there will be a short assignment.  Upon completion of all, 6 attendees can request a full completion certificate. 

These webinars can also be attended separately and not as part of the certificate course as each is ‘self-contained’

The next in our series is: Undertaking the Negotiation 

Creating an environment for a good negotiation can be challenging in normal circumstances but when you add emotional people to the equation it becomes very difficult.  Put simply emotions in negotiation impeded the effective flow of two-way communication.  In this session participants will learn: how emotions manifest and the warning signs; the effect of emotions on a negotiation; how to deal with emotional people and how to minimise the negative impact on a negotiation. This session also includes how to effectively debrief.