Dealing with challenging client behaviours 20-4-22


1.00 CPD Hours

$89.00 +GST Retail
$74.00 +GST Learning Partner

Learn Module Detail

Presented by Stephanie Newton

Duration: 1:00

Stephanie will share some practical tips about how to manage clients who are stressed or engaging in unreasonable conduct, so you can diffuse the situation and ensure you are best meeting their needs. Stephanie will also share some real life experiences of dealing with challenging behaviour, from complaints investigated by FSCL



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