By: Sharee Lowe & Andrew Gunn, IFSO

Duration: 30.42

The best time for your customers to think about insurance is before they need it. Where insurance provides cover for sudden and accidental damage, advisers can take steps with their customers to avoid common dispute issues, and make it more likely they have the cover expected. 

Advisers can help greatly by explaining the policy cover with customers, their obligations of reasonable care, keeping contents records and receipts especially for valuable items, and ensuring the answers they provide the insurer before cover is placed and at claim time are accurate.     

Managing client expectations are also important in an environment where there are increasing claims due to natural disasters and climate events.  Sharee Lowe, Senior Solicitor, IFSO Scheme reviews recent contents insurance disputes, the issues raised and how we have resolved them.