Insurers and Privacy Act requests
25 Oct 2017
Insurers have experienced a recent surge in Privacy Act requests from homeowners with unresolved claims arising from the Canterbury earthquakes.
At MinterEllisonRuddWatts recent round table events in Auckland and Wellington, there were some unique industry perspectives on insurers’ responses to an increasing number of requests under the Privacy Act.
In a follow up article, they consider some issues that commonly arise in Privacy Act complaints against insurers.
Topics covered include:
- What may insureds ask for?
- What information must be provided?
- Do insurers have to provide all the documents in their file?
- What about emails, phone call logs and recordings and other records not in a “file”?
- What information can be refused?
- What about draft documents?
- What about consultants’ documents held on their files?
- May an insurer charge a fee for providing a file?
- Who enforces the Privacy Act?
- How should insurers prepare for Privacy Act claims?
The article is available HERE