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Innovation for quake claims

10 Apr 2017

Insurer IAG has employed a disruptive web technology by a Kiwi tech company to provide its quake-affected customers with better access to its insurance services.

iViis managing director Nick Shier said they came up with the new technology in response to the challenges to the traditional concepts of managing insurance information posed by the Canterbury and Kaikoura earthquakes.

“We have taken a radically different, but radically simple approach: empowering loss adjusters, project managers, claims officers to easily gather and process information and communicate with each other using a simple web-based application that connects back to the core insurance system,” Shier said in a report.

Shier likened the iViis approach to how internet banking provided customers with a simple web application for connecting to large and complex banking systems.

Mark Webley, technology services business partner at IAG, said it is crucial for the insurer to have the ability to respond to their customers as quickly and effectively as possible.

“In this kind of event we need to gather a lot more specialist information, such as foundation or retaining wall damage for example, than in a normal claim event,” he said.

“With a disaster, you don’t know what the requirements might be, and the ability to monitor, measure, and deliver in a quick manner is what we want to achieve for our customers.”


 - Insurance Business

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