Insights into complaints resolution 16-4-22


0.50 CPD Hours

$89.00 +GST Retail
$74.00 +GST Learning Partner

Learn Module Detail

Presented by Karen Stevens and Andrew Gunn

Duration: 32:05

Karen Stevens and Andrew Gunn will provide insights into complaint resolution and some of the common reasons why complaints are escalated to the dispute resolution scheme.

They will draw lessons from overseas research and the IFSO Scheme’s real case studies to help you and your team apply best practice in complaint resolution to get better client outcomes.



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