By Trevor Slater 

Duration: 35:40

Sometimes service to your clients doesn’t go as planned.  How you are able to effectively recover that service failure depends on how you identify, handle and respond to complaints about the services you provide, the products you sell, and how you and your staff interact with customers and clients.

The PRACTICE method of complaints handling, created by the dispute resolution experts at FairWay, walks you through the basics of setting up a good complaints culture, how to identify when someone is making a complaint, how to effectively respond, and how to use the information to better your business.