Presented by Karen Stevens and Andrew Gunn

Duration: 31:25

Being the recipient  or subject of a complaint can be psychologically challenging. The IFSO Scheme see many complaints that are unnecessarily escalated.  Understanding what drives a complaint  can assist in working out the best resolution strategy.   

In this webinar the IFSO Scheme presenters will discuss the workplace and emotional impacts on you, the adviser, or complaints personnel may experience when facing a complaint. 

Hear about how to best respond to your client throughout the complaint process to maintain your professional relationship