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The impact of being complained about

Duration: 30 minutes
$89.00 +GST Retail
$74.00 +GST Learning Partner

Event Detail

Being the recipient  or subject of a complaint can be psychologically challenging. The IFSO Scheme see many complaints that are unnecessarily escalated.  Understanding what drives a complaint  can assist in working out the best resolution strategy.   

In this webinar the IFSO Scheme presenters will discuss the workplace and emotional impacts on you, the adviser, or complaints personnel may experience when facing a complaint. 

Hear about how to best respond to your client throughout the complaint process to maintain your professional relationship


All Coming Instances

10:30AM - 11:00AM, Tue, 09 Aug 2022
Registrations Close: 08 August 2022
Class Limit: 200
Presenter: Andrew Gunn, Karen Stevens
Online: Webinar links will be sent to everyone registered the day prior.

These links will not be sent BCC so if you have any objections to your name being viewed by others on the webinar please make contact with the office.

Terms and Conditions

Discounts are available for group bookings.  Please enquire. 

The running of this workshop is subject to minimum attendees. 

No refund will be given if you do not notify us prior to the start of the event.

Full terms and conditions are available here

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