Being the recipient or subject of a complaint can be psychologically challenging. The IFSO Scheme see many complaints that are unnecessarily escalated. Understanding what drives a complaint can assist in working out the best resolution strategy.
In this webinar the IFSO Scheme presenters will discuss the workplace and emotional impacts on you, the adviser, or complaints personnel may experience when facing a complaint.
Hear about how to best respond to your client throughout the complaint process to maintain your professional relationship
Discounts are available for group bookings. Please enquire.
The running of this workshop is subject to minimum attendees.
No refund will be given if you do not notify us prior to the start of the event.