Presented by Claire Benjamin and Andrew Gunn

Duration: 30:38

Through a personal lines fire and general lens, we will look at what a customer must prove when making a claim. With a technical breakdown and examples of all the ways claims can fall outside the scope of policy cover. You’ll be asked to make decisions as if you were the IFSO Scheme case manager, using modified IFSO Scheme complaints.

This webinar will not focus on gradual damage, but instead, the more subtle ways claims can be inoperable.