Join Jacqueline Wilson, Head of Ando Personal Lines Portfolio team, for a practical and informative webinar covering trending issues in homeowners insurance.

This Back to Basics: Public Liability Webinar will provide a comprehensive breakdown of Public Liability insurance.

Join us to discuss key insights from the FMA’s monitoring report on Class 1 & 2 Financial Advice Providers. For IBANZ members, there will be a focus on findings and examples from the Fire and General insurance sector. This session is an opportunity to connect with the regulator, discuss their monitoring insights, and ask questions.

From managing upset clients to negotiating complex deals, this presentation will equip you with tools to navigate every conversation you have. Learn proven strategies to enhance rapport, relevance, and results in all your interactions.

The Fair Insurance Code is a code of conduct developed by ICNZ, which sets out the standard of service member companies must provide to their customers. These obligations are in addition to those imposed by the law.

In this presentation, Julia Hurren and Jonny Sanders of Duncan Cotterill, will provide insight about these issues, their experiences with assisting schools, and their observations about how insurance requirements are developing

Susan will give you some information about recent complaint numbers to FSCL and will talk about some recent complaints FSCL has investigated about insurance brokers and insurers, including the lessons learned from those complaints.

This presentation will cover off the key changes impacting the calculation of levy payers Fire and Emergency levy liability due to the implementation of Part 3 of the Fire and Emergency New Zealand Act 2017 and the Fire and Emergency New Zealand (Levy) Regulations 2024, which come into effect on 1 July 2026.

Join Jacqueline Wilson, Head of Ando Personal Lines Portfolio team, for a practical and informative webinar covering trending issues in home contents insurance.

Marine insurance is the oldest form of insurance in existence, with its principles developed over many centuries. These principles have significantly influenced other branches of insurance. Yet despite its long history and importance, marine insurance remains an area that is often not well understood. A fact made worse by the wide range of activities that it covers.