Following on from Part 1 of this webinar where skills to connect with your customer were discussed, we now 'turn the tables' so to speak and look into what effect you have on the client relationship.

Learning how to deal with your own emotions and possible negativity within the client relationship is very important.  Knowing what 'pushes your buttons' and how to positively deal with that enhances the likelihood of a positive outcome.  Likewise having the skills to deal with difficult clients who are dissatisfied with your service and turn them into a happy advocate is vital for your reputation.

This webinar looks at all of the skills and processes that will help to address these challenges and to result in a positive outcome.  

Discounts are available for group bookings.  Please enquire. 

The running of this webinar is subject to minimum attendees. 

No refund will be given if you do not notify us prior to the start of the event.

If you cannot make the session please advise so we can make the recording available on your dashboard.