By: Susan Taylor 

Duration: 58.56 

Unreasonable and demanding conduct by difficult clients and complainants is on the rise. Also, unreasonable conduct can take an inordinate amount of your time and money.

During this webinar you will learn:

• How to respond to difficult client behaviours
• How to manage unrealistic demands and expectations
• How to respond constructively to challenging requests
• How to communicate with empathy attention and respect.