Effective Apologies 14-6-23


0.50 CPD Hours

$89.00 +GST Retail
$74.00 +GST Learning Partner

Learn Module Detail

By: Karen Stevens and Andrew Gunn

Duration: 30:22

Mistakes and misunderstandings happen. What happens next can make or break relationships. 

Karen Stevens, Insurance & Financial Services Ombudsman, will discuss the power of a good apology, what makes a good apology and examples when a complaint has been resolved with an effective apology.



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