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IBANZ Events

Powerfully Persuasive: How To Win More Clients. Motivate Others.

2022-144
1.00 CPD Points
01 June 2022
ONLINE
This is a must attend for any manager, broker or support staff whose effectiveness depends on reaching others through the written and spoken word.
 

What amounts to professional advice

2022-096
1.00 CPD Points
08 June 2022
ONLINE
What amounts to professional advice
 

A round-up of recent Complaints

2022-091
1.00 CPD Points
14 June 2022
ONLINE
Susan will talk about the common causes of complaints about insurance brokers, look at some recent cases FSCL has investigated and resolved, and lessons learned from complaints investigated.
 

Promotion. Productivity

2022-145
1.00 CPD Points
15 June 2022
ONLINE
 

Using mBIT & NLP in Business - Multiple Brain Integration Techniques & Neuro Linguistic Programming

2022-140
1.00 CPD Points
16 June 2022
ONLINE
This session will look at how these can affect the successfulness of clients understanding and accepting financial advice
 

Client vulnerability: reviewing your policy and processes

2022-155
0.50 CPD Points
22 June 2022
ONLINE
This webinar will cover some developments on the subject of client vulnerabilities, with cases and lessons from other jurisdictions and some resources to assist you in practical policies and procedures for your team.
 

Aggregation and de-aggregation of claims

2022-147
1.00 CPD Points
29 June 2022
ONLINE
This seminar will review the cases that have considered aggregation clauses and provide tips for their interpretation.
 

Don't Get Hacked

2022-146
1.00 CPD Points
06 July 2022
ONLINE
Just how secure are you and ready to defend yourself and your business against the increasing rate and sophistication of cyber-attacks. Understanding the different threats is an important part in protecting yourself. This session will provide you with an understanding of the types of threats and intrusion techniques and the do’s and don’ts of protection.
 

Fidelity Guarantee

2022-154
1.00 CPD Points
12 July 2022
ONLINE
This session will cover general policy coverage & issues as well as types of offending.
 

Unmasking the complexities of a prima facie claim: Scope of cover and the operative clause.

2022-156
0.50 CPD Points
13 July 2022
ONLINE
Through a personal lines fire and general lens, we will look at what a customer must prove when making a claim. With a technical breakdown and examples of all the ways claims can fall outside the scope of policy cover. You’ll be asked to make decisions as if you were the IFSO Scheme case manager, using modified IFSO Scheme complaints.
 
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