This is a must attend for any manager, broker or support staff whose effectiveness depends on reaching others through the written and spoken word.

What amounts to professional advice

Susan will talk about the common causes of complaints about insurance brokers, look at some recent cases FSCL has investigated and resolved, and lessons learned from complaints investigated.

This session will look at how these can affect the successfulness of clients understanding and accepting financial advice

This webinar will cover some developments on the subject of client vulnerabilities, with cases and lessons from other jurisdictions and some resources to assist you in practical policies and procedures for your team.

This seminar will review the cases that have considered aggregation clauses and provide tips for their interpretation.

Just how secure are you and ready to defend yourself and your business against the increasing rate and sophistication of cyber-attacks. Understanding the different threats is an important part in protecting yourself. This session will provide you with an understanding of the types of threats and intrusion techniques and the do’s and don’ts of protection.

This session will cover general policy coverage & issues as well as types of offending.

Through a personal lines fire and general lens, we will look at what a customer must prove when making a claim. With a technical breakdown and examples of all the ways claims can fall outside the scope of policy cover. You’ll be asked to make decisions as if you were the IFSO Scheme case manager, using modified IFSO Scheme complaints.