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Still time to claim

06 Jun 2017

The Earthquake Commission is reminding customers whose land suffered damage from landslips or flooding during the storms in March this year that they still have time to lodge a claim.

General Manager, Customer and Claims, Trish Keith says that customers who have suffered land damage have three months to lodge a claim with EQC, but the deadline will be different for people in this case. 

“Each customer’s deadline for lodging their claim depends on when a flood or landslip damaged their property. You have up to three months from that point. For example, if your property suffered landslip damage on 7 March, you have until 7 June to lodge your claim. 

“If your property has suffered landslip or flood damage, and you have fire insurance for home or contents, then you can make a claim with EQC within three months from when the damage occurred,” says Mrs Keith. 

EQC covers only damage to residential land within certain limits that has been caused by storms and floods. Insurance companies cover house and contents damage according to the terms of their policy with the customer in these cases. However, EQC also covers damage to home, contents, and land within certain limits for natural landslip damage.

People can lodge land claims with EQC online at, via email on [email protected], or by calling 0800 DAMAGE (326 243). The EQC call centre is open 7am to 9pm Monday to Friday and 8am to 6pm on Saturdays.

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