The FSCL conciliation process – the why and how - 2017


1.00 CPD Hours

$89.00 +GST Retail
$74.00 +GST Learning Partner

Learn Module Detail

By: Stephanie Newton 

Duration: 1:01


In this webinar, Stephanie will talk about what conciliation is, and FSCL’s conciliation process within the context of FSCL’s overall investigation process. Stephanie will also talk about the situations when a FSCL case manager might suggest conciliation as a way to bring the complaint to resolution, and will give some tips on how to approach a conciliation conference. With reference to some real-life case examples, Stephanie will also discuss why the conciliation process can be a more effective way of resolving a complaint than a decision being issued, and the benefits of conciliation for both parties to the dispute.



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