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Recorded Webinars and Events

Recorded Webinar

Missed a Webinar or Event?

The following are recorded events and webinars available for your purchase. They can be viewed within the learning module page of your account dashboard, in your own time. Some recordings have a short quiz or simple assessment for completion once you have watched it, in order for CPD points to be awarded.

Centre of Influence Marketing: How to Eliminate Cold Calling Forever

V121CENTRE
1.00 CPD Points

Top producers obtain 85 percent of their new business from referral and introduction. During this webinar you will learn where and how- to in powerful developing centres of influences that will provide you with a steady stream of referrals and introductions to keep your sales pipeline overflowing with high quality prospective clients.
 

Claim v circumstance

V155CIRC
1.00 CPD Points

The session will focus on the differences between a claim and a circumstance.
 

Client vulnerability: reviewing your policy and processes 22-6-22

V175CLIENT
0.50 CPD Points

This webinar will cover some developments on the subject of client vulnerabilities, with cases and lessons from other jurisdictions and some resources to assist you in practical policies and procedures for your team.
 

Commercial Motor 14-9-21

V166COMM
1.00 CPD Points

Craig Langstone will present on a number of common and topical issues in the commercial motor space.
 

Commercial Motor Vehicle - November 2016

V35CMV
1.50 CPD Points

Commercial Motor Insurance designed for fleet operators with various needs such as trucking, heavy mobile plant, motor vehicles and bus fleets.
 

Complaint Handling Process and Skills Session 1

V153COM1
1.00 CPD Points

What does a compliant internal complaint process look like and why is it important (besides being a FAP licence requirement).
 

Complaint Handling Process and Skills Session 2

V160COM2
1.00 CPD Points

Complaint handling skills – interest based negotiation for early resolution
 

Complaint Handling Process and Skills Session 3

V161COM3
1.00 CPD Points

Getting all the right information – questioning techniques and deception identification
 

Complaint Handling Process and Skills Session 4

V162COM4
1.00 CPD Points

It’s your fault, not mine. Knowing what you bring to the negotiation and getting your message through.
 

Connecting with Your Customer

V45CONN
1.00 CPD Points

The cornerstone of any good negotiation is being able to ‘get your messages’ through to the other party. In this session participants will learn the skills of mirroring behaviour to connect with the other party and moving positions to change perspective.
 
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