Missed a Webinar or Event?
The following are recorded events and webinars available for your purchase. They can be viewed within the learning module page of your account dashboard, in your own time. Some recordings have a short quiz or simple assessment for completion once you have watched it, in order for CPD points to be awarded.
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V121CENTRE 1.00 CPD Points
Top producers obtain 85 percent of their new business from referral and introduction. During this webinar you will learn where and how- to in powerful developing centres of influences that will provide you with a steady stream of referrals and introductions to keep your sales pipeline overflowing with high quality prospective clients.
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V155CIRC 1.00 CPD Points
The session will focus on the differences between a claim and a circumstance.
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V175CLIENT 0.50 CPD Points
This webinar will cover some developments on the subject of client vulnerabilities, with cases and lessons from other jurisdictions and some resources to assist you in practical policies and procedures for your team.
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V166COMM 1.00 CPD Points
Craig Langstone will present on a number of common and topical issues in the commercial motor space.
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V35CMV 1.50 CPD Points
Commercial Motor Insurance designed for fleet operators with various needs such as trucking, heavy mobile plant, motor vehicles and bus fleets.
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V153COM1 1.00 CPD Points
What does a compliant internal complaint process look like and why is it important (besides being a FAP licence requirement).
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V160COM2 1.00 CPD Points
Complaint handling skills – interest based negotiation for early resolution
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V161COM3 1.00 CPD Points
Getting all the right information – questioning techniques and deception identification
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V162COM4 1.00 CPD Points
It’s your fault, not mine. Knowing what you bring to the negotiation and getting your message through.
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V45CONN 1.00 CPD Points
The cornerstone of any good negotiation is being able to ‘get your messages’ through to the other party. In this session participants will learn the skills of mirroring behaviour to connect with the other party and moving positions to change perspective.
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