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Recorded Webinars and Events

Recorded Webinar

Missed a Webinar or Event?

The following are recorded events and webinars available for your purchase. They can be viewed within the learning module page of your account dashboard, in your own time. Some recordings have a short quiz or simple assessment for completion once you have watched it, in order for CPD points to be awarded.

D & O Insurance

1.00 CPD Points

This webinar will focus on how D&O policies operate, the distinction between side A and side B cover, disclosure in a D&O Context and the knowledge of individual directors, how allegations of dishonesty are generally dealt with, the main exclusions and the implications of the Mainzeal and other recent D&O cases.

Dealing with challenging client behaviours 20-4-22

1.00 CPD Points

Stephanie will share some practical tips about how to manage clients who are stressed or engaging in unreasonable conduct, so you can diffuse the situation and ensure you are best meeting their needs

Dealing with difficult people – tips and techniques

1.00 CPD Points

Unreasonable and demanding conduct by difficult clients and complainants is on the rise. Also, unreasonable conduct can take an inordinate amount of your time and money.

Dealing with Emotions in Negotiations (including debriefing)

1.00 CPD Points

This webinar is webinar 5 which is part of a negotiation course that consists of six webinars each around 60 minutes long. At the end of each webinar there will be a short assignment. Upon completion of the full course attendees will be issued with a completion certificate. There is also the option of undertaking any of the webinars individually and not as part of the certificate course as each is ‘self-contained’. There is also an additional complaint handling webinar for those interested.

Detecting Deception

1.00 CPD Points

Have you ever felt that during a conversation or interview the person speaking to you is not telling you everything but you can’t pinpoint the problem? In this fascinating session participants will be introduced to the practice of Scientific Content Analyses (SCAN). Used all over the world as an investigative tool SCAN shows you how to recognise, by using some easy to learn techniques, if someone is being deceptive.

Differentiating in a Crowded Marketplace

1.00 CPD Points

There have always been a lot of independent insurance brokers and agents in the marketplace, just as there are today. But the competition seems to be increasing daily, thanks largely to the proliferation of digital technology and online marketing.

Do You Know Your Legal Obligations as an Agent?

1.00 CPD Points

Insurance brokers are legal agents. They act for principals. This seminar will explore the law of agency as it applies to insurance brokers. You might be surprised!

Domestic house & contents – the good, the bad, and the ugly 24-22-22

1.00 CPD Points

You will learn about the good, the bad, and the ugly in regards to Domestic house & contents insurance.

Ethical Dilemmas

1.50 CPD Points

Where do we draw the ethical line? It can be like finding a needle in a hay stack or drawing a line in the sand. What is ethics? What are the ethical challenges in the insurance and financial services industry? - Duration:1.26

Faulty workmanship exclusions 11-8-22

1.00 CPD Points

This session will cover application in material damage and liability policies, with examples.

















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