Missed a Webinar?
The following videos are recorded workshops and webinars available for your purchase. They can be viewed within the learning module page of your account dashboard, in your own time. Each recording has a short quiz or simple assessment for completion once you have watched it, in order for structured CPD points to be awarded. Recorded webinars are available where live sessions are not planned.
V203COMM
In this session you will learn in depth about the power and impact of your body language and how to recognise it in others.
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V153COM1
What does a compliant internal complaint process look like and why is it important (besides being a FAP licence requirement).
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V160COM2
Complaint handling skills – interest based negotiation for early resolution
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V161COM3
Getting all the right information – questioning techniques and deception identification
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V162COM4
It’s your fault, not mine. Knowing what you bring to the negotiation and getting your message through.
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V66COMP
This webinar looks at how a compliant and efficient internal complaint process looks like and introduces participants to the skills to increase the chances of an early resolution.
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V45CONN
The cornerstone of any good negotiation is being able to ‘get your messages’ through to the other party. In this session participants will learn the skills of mirroring behaviour to connect with the other party and moving positions to change perspective.
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V63CWKS
This course covers both the theory and practice of Contract Works Insurance and provides a broad but detailed overview of the industry and its component parts, players and products.
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V12CWlge
Contracts works is not an off the shelf product. This workshop will increase your confidence in building cover for medium to large complex projects. Presented by experienced contract works specialist this is a must for anyone who has clients who manage medium to large construction projects. - Duration: 1.45
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V09CWsml
This course covers both the theory and practice of Contract Works Insurance and provides a broad but detailed overview of the industry and its component parts, players and products. - Duration:1.20
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